Frequently Asked Questions

Purchasing a Vehicle

Q: When are the auctions held?

A: Auctions are held twice a week; on Wednesdays at 11am and on Fridays at 6pm. We also hold a Commercial Vehicle Auction on the second Wednesday of each month at 2pm.

Q: What happens when I bid for a car?

A: If you are the highest bidder when the hammer falls the vehicle is yours. You should immediately make your way to the office where a member of staff from the rostrum will take your details including your identification which shows your name and address and collect your £400 cash deposit.

Q: What if I cannot make the auction and want to bid?

A: If you are unable to make the auction leave us your £400 cash deposit and we will bid on your behalf up to the amount you wish to pay.

Q: Do I have to pay any charges?

A: Yes. A buyer’s fee and a DVLA Documentation processing fee are added to the sale price on all vehicles sold (all fees are subject to VAT at the prevailing rate).

Q: How long do I get to pay the balance?

A: The outstanding balance is payable by the end of the following business day (that is by 5.30pm on the Thursday following a Wednesday sale and by 5.30pm on the Monday following a Friday sale). Should a purchaser fail to pay the outstanding balance within the stated time the deposit is non-refundable.

Q: What are your methods of payment?

A: We like Debit cards. It’s a safe, secure way for you to pay. We also accept payment by Same Day Bank Transfer (CHAPS or FastPay) and by Cash (up to £9000 per sale (not per vehicle) in accordance with money laundering regulations). Cash payments in excess of £400 will attract a cash handling fee of 2% plus vat.

Click here for full details for entering and purchasing a vehicle.

All transactions are subject to our full Terms and Conditions of Business. To view Terms & Conditions click here.

Entering a Vehicle for Sale

Q: How do I enter a vehicle into auction?

A: Bring your vehicle in to us between 9am and 5.30pm on any Thursday or on Friday before 1pm. Remember, the sooner you bring your vehicle the sooner it will be advertised for sale on our website. Your vehicle will be entered into our Friday auction.

Q: What do I need to bring with me?

A: Please bring with you:

  • The V5 (vehicle registration document /log book)
  • The current MOT certificate
  • The current Tax disc
  • Service history, old MOT's etc (if any)
  • Your ID showing proof of your address
  • Entry Fee
  • A note of the vehicle's exact mileage (as shown on odometer)

Q: Can I put a reserve on my car?

A: Yes. You may only put a reserve on the vehicle if it is less than 10 years old.

Q: When will I get paid?

A: Your payment will be sent by cheque one week after the vehicle sells. Commission, the DVLA Documentation Processing fee and any other charges will be deducted from the sale price (all fees are subject to VAT at the prevailing rate). Sorry, we do not allow vendors to collect payments from our offices.

Click here for full details for entering and purchasing a vehicle.

All transactions are subject to our full Terms and Conditions of Business. To view Terms & Conditions click here.